Privacy Policy

Eternal Casino N.V., a company incorporated under the laws of Curaçao, is committed to protecting your personal data and ensuring that it remains confidential and secure. This Privacy Policy describes how we collect, use, store, share, and protect your information in accordance with applicable laws.

What Information Do We Collect?

When you create an account or register on our website, we may ask for the following types of information:

Contact details: name, email address, telephone number
Address: postal code, country
Account information: username, password (hashed)
Profile data: date of birth, language preference

We also collect non-personal identifiable information about your interactions with our website and services.

How Do We Use Your Information?

Your personal data will be used for the following purposes:

To provide you with an account and allow access to our website
To enable us to operate and improve our services, including responding to customer inquiries
To personalize your experience on our site by providing information, offers or recommendations tailored to your interests based on your previous interactions with our platform
For marketing activities, such as promotional emails or newsletters

Who Can Access Your Information?

Your data is stored on secure servers. We may share it with:

Service providers: contracted third parties who assist us in operating and maintaining the website and providing services to you
Other group companies: affiliated entities involved in online gaming and related activities, where sharing your information will be subject to strict confidentiality agreements

Data Transfer

Some data transfer outside Curaçao may take place. In such cases, we ensure that standard contract clauses or approved certification mechanisms are implemented to safeguard the transfer.

How Long Do We Store Your Information?

We store your personal data only for as long as necessary:

For account creation and registration purposes: during your active participation with our platform
For customer inquiry resolution purposes: 6 months from last interaction

Upon expiration of retention periods, we erase or anonymize the relevant information.

Your Rights

You are entitled to exercise several rights in relation to your data:

Right to access: receive confirmation whether and how we process your personal data
Right to correct inaccuracies: rectify incorrect data within reasonable timeframes
Right to erasure (right "to be forgotten"): erase all relevant information, unless compelling legitimate grounds for its storage apply

Cookies

Our website uses cookies. You can adjust browser settings or opt-out of some cookie functionalities.

Data Protection and Security Measures

We implement strict technical measures:

Data encryption: stored data is encrypted using the Secure Sockets Layer (SSL) technology
Access control: limits on who has access to your information based on their job function

Please note that the security and integrity of all data cannot be completely guaranteed, especially when transmitted over an open internet connection.

Changes to This Policy

We reserve the right to modify or replace this Privacy Policy at any time without prior notice. Latest updates will always be found under "Privacy Policy" in our Help/FAQ section on website footer bar

By registering for and using our services, you signify your acceptance of these policies.