Responsible gambling

As part of our commitment to providing a safe and responsible gaming environment, we offer the following tools and resources to support players who may be experiencing problem gambling.

Setting Deposit Limits

You can set deposit limits for specific time periods, such as:

24 hours
7 days
1 month
Custom limit (please contact our customer support team for assistance)

These limits will prevent you from making deposits above the specified amount during the selected timeframe. To change your deposit limits, simply navigate to the 'Deposit Limits' section in your account settings.

Time-Outs

If you feel that you need a break from gaming or would like to take some time out to reassess your playing habits, you can activate a Time-Out period. This will block your access to our platform for a specified amount of time:

24 hours
7 days
1 month
Custom duration (please contact our customer support team for assistance)

To set up a Time-Out, please visit the 'Time-Outs' section in your account settings.

Self-Exclusion

If you feel that you have developed an unhealthy relationship with gaming and would like to prevent yourself from accessing our platform altogether, we offer Self-Exclusion. This will permanently block your access to Eternal Casino for a specified period:

6 months
1 year
5 years

To activate Self-Exclusion, please visit the 'Self-Exclusion' section in your account settings.

Links to Support Organizations

We understand that problem gambling can be a complex issue and may require professional help. We have partnered with reputable organizations to provide support and guidance to our players:

Problem Gambling Helpline
Online Self-Help Tools

In-Platform Support

We offer 24/7 customer support via live chat, email, and phone. Our experienced team is here to help you with any questions or concerns you may have about our responsible gambling features.

Halting Marketing Communications

During your Self-Exclusion period, we will halt all marketing communications, including emails, SMS messages, and promotional offers, to minimize the temptation of gaming and support your recovery process.

Remember, problem gambling is a treatable condition. If you are concerned that you may be experiencing problem gambling, please don't hesitate to reach out for help.